Airports Council International (ACI) recently held its Airport Service Quality Awards in Dubai.
The ceremony honoured customer service efforts made by airports, based on responses to a survey of passengers conducted throughout 2006.
At the customer service awards, Incheon International Airport was named ‘Best Airport Worldwide’, with Hong Kong and Kuala Lumpur coming in second and third respectively – the second year in a row that all top three are from Asia-Pacific.
On a regional basis, Zurich came top in Europe, Dallas Fort Worth in the Americas, Abu Dhabi in Africa-Middle East and Incheon in Asia-Pacific.
“Those airports that participate in the Airport Service Quality programme have made a special commitment to customer service improvement by measuring how passengers respond to services on offer and benchmarking their services against other airports around the world,” said Robert J Aaronson, director general, ACI.
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