MENA Restaurant Community, an initiative launched to promote the region’s thriving restaurant scene by uniting leaders, hosted a meet to discuss the latest innovations in Dubai’s food and beverage industry.
The event explored topics such as digital transformation of work processes and ways to create customer-centred services, it said.
The latest industry gathering focused on digital solutions and customer delight, and also discussed operational efficiency and loyalty-building strategies in the competitive food and beverages (F&B) sector, it said.
Participants included representatives from LDC Kitchen+Coffee, Hookahplace Chain, Naimas Cafe & Bistro, Upside Down Burgers, Osh Del Mar, Sunrise Cafe, Lamarz and others.
“With the UAE’s full-service restaurant market projected to reach $8.39 billion in 2024, creating exceptional dining experiences and fostering valuable industry connections is more important than ever,” said Alexandr Ponomarev, CEO of Syrve MENA, a leader in restaurant management software solutions in the Middle East.
“Their [industry players’] commitment and enthusiasm are crucial in shaping the future of the industry,” he said.
The event also saw Anna Suvorova, a performance management consultant and soft skills trainer, conducting a workshop on providing customer-centric service for participants.
Suvorova shared insights on creating customer-centric services to enhance retention and drive repeat business.
“With over 13,000 restaurants in Dubai, the competition is intense — only the most adaptable and resilient businesses succeed,” she said, adding that “success in this market isn’t about offering the fanciest dishes or the trendiest interiors, but it’s about building a customer-centric service that turns one-time visitors into loyal patrons.
Speakers at the meet also highlighted that in Dubai’s highly competitive F&B industry, success lies in adopting digital solutions and building long-term relationships with customers.
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