Saudia has emerged as the top-performing carrier in the General Authority of Civil Aviation’s (GACA) August 2025 air-transport index, after recording the fewest passenger complaints among Saudi operators.
The flag carrier registered 37 complaints per 100,000 passengers and achieved a 98 per cent timely-resolution rate, placing it ahead of Flynas and Flyadeal in the latest monthly rankings.
Flynas ranked second with 42 complaints per 100,000 passengers and a 100 per cent resolution rate, while Flyadeal came third with 43 complaints and also achieved a 100 per cent resolution rate.
Saudi airline rankings
The most frequent passenger issues in August were related to flights, followed by baggage services and ticketing.
Among international airports handling more than six million passengers annually, King Abdulaziz International Airport in Jeddah logged the fewest complaints — 24 per 100,000 passengers — and a 96 per cent resolution rate.
In the category of international airports with fewer than six million passengers, King Abdullah bin Abdulaziz International Airport in Jizan led with just two complaints (two per 100,000 passengers) and a 100 per cent resolution rate.
For domestic airports, King Saud Airport in Al-Baha recorded the lowest complaint rate (two per 100,000 passengers), also with a 100 per cent resolution rate.
GACA pushes service standards
The General Authority of Civil Aviation said the August index was based on 2,313 passenger complaints received during the month.
The authority publishes the index monthly to enhance transparency, promote fair competition, and improve passenger-service quality across Saudi Arabia’s aviation network.
To support ongoing service improvements, GACA has distributed a guidelines booklet for airport operators defining service-level agreements and conducts regular workshops to train airline and ground-handling staff on customer-rights regulations.
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