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Brand View

Thu 17 Oct 2019 02:59 PM

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Pearl of the Orient: The Grand Hyatt Hong Kong

Step inside the Grand Hyatt Hong Kong and discover a truly tailored experience and an exceptional new look for this iconic property

Pearl of the Orient: The Grand Hyatt Hong Kong
Richard Greaves is the general manager at Grand Hyatt Hong Kong

Occupying a prime stretch along Victoria Harbour, Grand Hyatt Hong Kong draws visitors and admiring glances in equal measure. Located just  a few moments from Hong Kong Convention and Exhibition Centre and within 10 minutes drive from Times Square Shopping Mall and Happy Valley Race Course.

The 542-room hotel features all the amenities you would expect from a five-star property.

Nine restaurants and a coffee shop offer an abundance of choice while the spa offers visitors curated wellness experiences to mitigate busy schedules and jet lag. For the business traveller, there are conference rooms, free wired and wifi access and a business centre.

The property’s general manager is Richard Greaves. A Hyatt veteran, he brings a wealth of brand experience to overseeing Hong Kong’s most prestigious luxury business destination.

Why should a MENA traveller choose Grand Hyatt Hong Kong?

For sophisticated MENA travellers, luxury should be personalised. Inspired by guests with different personalities who have stayed in the past decades, the renovated speciality suites with size ranging from 80 sq m have different styles to match different types of travellers. Guests staying in the same suite layout and size can also choose their preferred style — “Classic Traditional” or “Contemporary Eclectic” and “Aristocratic Adventurer” or “Bohemian Chic”.

As a hospitality veteran, what are the pillars on which your career and professional vision are founded?

I believe care and empathy are crucial in many things we do as a company, and these will go a long way. We care for our associates so they can be their best. We care for our guests so we strive to understand their needs and their points of view.

In returning to the property, are there any changes that you are prioritising?

Grand Hyatt is recognised globally by meeting planners for our creativity, flexibility and responsiveness as well as our legacy of food and beverage excellence in this region. And as the flagship Grand Hyatt in the region celebrating our 30th anniversary, we strive to make our offerings evolve through unique events that enable us to drive guest and customer personalisation.

Drawing from decades of experience, we recently launched innovative event concepts designed to inspire and surprise guests by transporting them to a simulation space where our culinary excellence and creativity will take centre stage. The ever-changing visual landscapes created by the digital video mapping will set the stage for an immersive experience, complemented by custom-created touches including floral design, table styling, musical composition and scent. These experiences will provide guests room for personalisation and convenient flexibility to mix and match for a bespoke celebration or an experiential occasion.

What are some of Hyatt’s policies towards sustainability? How are you involved personally in any of these?

As a father of three, I am personally a strong believer of trying our best to make the earth sustainable for future generations and I am happy that Hyatt shares the same vision. We have a global corporate responsibility platform called ‘Hyatt Thrive’, which drives sustainability in various aspects including environmental sustainability.

There is a target for sustainable seafood purchasing for all hotels to follow, and in Grand Hyatt Hong Kong in 2019, 66% of the seafood we purchased were either certified as sustainable or in the WWF green list. In terms of plastic elimination, I am pleased that in 2019, Grand Hyatt Hong Kong replaced all plastic straws, cocktail picks, take-away boxes and cutleries with other sustainable materials like bamboo and paper. Moving forward, our goal is to rid the hotel of all single use plastics.

What are some of the accommodations made to entice Middle Eastern guests?

Upon a guest’s request, we can prepare a prayer mat and compass in the guestroom. Our culinary team can prepare Halal food, too.

The property was recently renovated – what are the main changes?

This year, we are celebrating the hotel’s 30th anniversary. We are grateful that in the past decade, we were trusted by many loyal guests. We never stop to improve our services and facilities to keep up with expectations from our guests.  Spending almost four years and millions of dollars, we successfully renovated all the 542 rooms and suites in 2016. Designed by Melbourne-based BAR Studio, each room has been imbued with striking spaciousness with a “living zone” featuring a multi-purpose solid timber table adjacent to the windows, allowing guests to engage with the city while staying in the comfort of their room.

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