Avaya has been one of the Middle East’s most prominent communications technology vendors for decades. While it experienced a tumultuous year on the global stock market (which was largely resolved in 2018) it did not affect the company’s high standing in the region, particularly among its public sector customers.
A key supplier for regional governments, Avaya has been working with public bodes around the GCC to drive positive citizen experiences. It provides trusted government communications platforms, and has built the technology behind the most advanced emergency response services in the region, including the ones employed by Dubai Civil Defence and Dubai Police.
Avaya also powers the GCC’s most advanced government contact centres, such as the one being used by Dubai’s Roads and Transport Authority (RTA), while its unified communications technology is used by the likes of the Bahrain Ministry of Foreign Affairs and RAK eGov.
Avaya is proud to have developed with Dubai Police the best communications services in the Arab world
Through the private sector, Avaya works with over 70 percent of the region’s top financial institutions including Emirates NBD, Mashreq Bank, and American Express, by providing the technology behind the GCC’s largest contact centre, operated by Smart Link in Saudi Arabia. Its customer experience technology is used by over 80 percent of the Middle East’s internet service providers.
In the aviation space, Avaya is engaged with dnata, one of the world’s biggest air services providers, to deliver a complete customer experience transformation solution that will create a seamless, personalised experience for customers and partners. It is also the preferred communications vendor for major retail players in the region.
Recently, it launched the Happiness Index on Blockchain, and partnered with Dubai Police to deliver call centre services to those with hearing disabilities.