By Lynne Nolan
Restaurants in the region come out on top in hotel group's global inspections.
Food and beverage outlets in the Middle East have topped the ratings in WORLDHOTELS' ‘mystery visit' scheme at its properties worldwide.
The European-based hotel group's Performing Excellence Programme honoured the Marina Hotel Kuwait as the chain's third best hotel in the world, with an average rating of 81% for all of outlets in the region, 2% higher than its global average.
Ingo Guerges, senior director of business development & relations said the group aims to achieve a global average of 83% in the next programme.
Other commended properties in the international scrutiny included the Gulf Hotel in Bahrain, The Metropolitan and The Metropolitan Palace Hotel in Dubai.
The criteria examined is dependent on the property's category, such as 827 for Deluxe Collection, 751 for First Class Collection and 629 for the Comfort Collection, with awarding granted by anonymous visitors.
The group launched an academy earlier this year to offer a full range of hospitality training modules, which is said to enable hoteliers to deal with the fast-moving commercial environment and avoid high levels of staff turnover.
"Hoteliers face these two major issues, and they are especially challenging for independent hotels. The new comprehensive training portfolio has enabled our managers to meet these challenges," said Michael Ball, CEO, WORLDHOTELS.