By Eudore Chand
Thirteen electronic forms can now be accessed under the three-phase project
Dubai Municipality will now require all local construction sector players to make several of their applications for permissions and certificates on forms available online.
The municipal move to streamline operations will have a wide-ranging impact on the amount of paperwork that the construction sector presently has to undertake in its interaction with the municipality.
The three-phase project is being carried out by the Customer Service Centre in coordination with the municipality’s Information Technology Department. It calls for switching from manual to electronic application forms that are circulated for providing different services of the municipality.
The first phase of the project, with 13 electronic forms, has already been completed and its implementation has been started. Counters, where the system is being used, will provide the printed forms, replacing the earlier practice of manually writing down the information.
Computers are being provided at a kiosk at the Customer Service Centre for customers who wish to print the forms. Forms that are now available online are:* Form for conducting special studies for a building license* Form for applying for license (new structure/additions/alterations/attachments* Building Licence Committee form* Form for registering those who practice the profession of engineering contracting* Form for upgrading contractors* Form for upgrading consultancy offices* Form for approving the technical staff of the contracting and consultancy companies* Form for allocating industrial land (new)* Form for renewal of industrial land (renewal/change)* Form for parking permit/booking/recreational campaigns/works at external sites* Form for fees estimation of sewage connections* Form for importing hazardous goods to Dubai.In the second phase, the municipality will change all other manual forms that are still in use into electronic ones. This phase is presently being undertaken in coordination with the Systems Development and Support Section and the E-Government Section in the Information Technology Department.
The third phase will require the transfer of the forms that are electronically printed by system user (for example, the typing centre or the customer himself) directly to the system of the official who serves the customer at the counter of Customer Service Centre to complete the procedures.
The municipality’s IT Department has also started work on the ‘Electronic Correspondence and Follow Up’ project. It has appointed IBM to study the various options that can be used.