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Mon 25 Feb 2019 03:17 PM

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Aldar launches Provis to deliver estate management services

Provis services will include property consultancy and management, owners' association consultancy and management, sales and leasing

Aldar launches Provis to deliver estate management services

Aldar Properties on Monday announced the launch of Provis, a new entity to deliver innovative estate management solutions to clients across the UAE.

The launch took place during a celebratory ceremony attended by Mohamed Khalifa Al Mubarak, chairman of Aldar Properties, Talal Al Dhiyebi, CEO of Aldar Properties, and Jassem Saleh Busaibe, chairman of Provis.

Provis services will include property consultancy and management, owners’ association consultancy and management, sales & leasing and clubhouse and lifestyle management services.

Following the launch of Provis, Aldar's subsidiary, Khidmah, will now focus on providing facilities management and home maintenance solutions.

Busaibe said: “Putting the customer at the centre of what we do is our top priority and we are excited to announce the launch of Provis to drive innovation in estate management in the UAE.

"Customer expectations have never been higher and Provis brings a keen understanding of the market, and unrivalled expertise to deliver on these expectations. Properties that were previously managed by Khidmah and Aldar’s asset management teams will now be taken care of by Provis.

"This creates a much more streamlined and efficient service for all of our customers – particularly as we roll out the integration of more technology to enhance the customer journey and experience.”

Provis’s services will be available at customer facing centres in communities such as Al Bandar, Al Muneera, Al Zeina, Al Hadeel, Gate and Arc Towers, Sun and Sky Towers, Al Ghadeer, Sas Al Nakhl, Al Raha Gardens, Hydra, Awqaf, Al Gurm, Khalidya Village, and Golf Gardens.

With over 13,500 units under property management, over 14,000 units under owners’ association management, and thousands of properties sold and leased across the country, Provis will deliver a one-stop-shop estate management offering.

Barakat added “Adding value to our clients has always been a priority we live by. Enabling Provis to provide specialized offerings will make us more competitive, more responsive and better poised for future growth. We will be focusing on every touchpoint throughout the customer journey and integrating technology solutions to ensure a seamless customer experience in line with our commitment to exceptional customer service, efficiency and long-term asset value.”