By Sathya Mithra Ashok
Nortel and IBM have announced a new service assurance solution combining IBM Tivoli Netcool Carrier VoIP Manager software with network consulting and integration services from Nortel.
Nortel and IBM have announced a new service assurance solution combining IBM Tivoli Netcool Carrier VoIP Manager software with network consulting and integration services from Nortel. This solution is for communication service providers seeking greater network capacity and performance with lower costs.
Nortel's Service Assurance Solution unites IBM Tivoli Netcool Carrier VoIP Manager, Nortel's Tivoli Netcool-based Common Management Platform and Nortel Global Services to provide greater visibility and control across multi-technology, multi-vendor networks. This enables service providers to more quickly isolate and address performance issues, helping to lower support costs and improve service levels.
"As customers use more video and other bandwidth-intensive applications, they become less tolerant of service degradation," said Dietmar Wendt, president of global services at Nortel. "Yet managing service quality is more challenging than ever as converged networks and technologies grow more complex. IBM and Nortel understand these challenges, and we have combined our strengths in IT applications, network technologies and services to address them."
Nortel's Service Assurance Solution provides operational consulting, network integration, customisation and performance monitoring from the Nortel Global Services portfolio. This saves service providers the time and cost of hiring, training and using in-house IT staff for service assurance.
Key to providing these services is IBM's Tivoli Netcool Carrier VoIP Manager, the first integrated service quality, fault and performance management offering from IBM for carrier VoIP networks. It presents real-time service level management views, helping service providers identify network problems before they occur.
The initial version of IBM Tivoli Netcool Carrier VoIP Manager supports Nortel's Communication Server 2000 IP Multimedia Softswitch.
Nortel's Service Assurance Solution with IBM Tivoli Netcool Carrier VoIP Manager will be generally available in July 2008.