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Sun 5 Mar 2006 04:00 AM

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Omani petroleum company chooses Cisco's platform

Petroleum Development Oman (PDO), an exploration and production company, improves its communications by implementing a new IP solution from Cisco.

Petroleum Development Oman (PDO), an exploration and production company, has improved its communications by implementing a new IP solution from Cisco.

PDO deployed Cisco’s advanced IP Call Centre (IPCC) solution in order to improve communications between employees as well as enabling customer agents to contact the company through an increased number of channels: web, email or voice.

“After evaluating multiple vendors in the market, Cisco’s IP communication solution provided PDO with a unique scalable and flexible communication platform, formerly not possible through a traditional PABX system installation,” said Ibtisam Riyami, manager of information management & technology at PDO.

“The decision to migrate to a Cisco IPCC environment is partly due to the internal productivity gain this deployment would offer, but also to the long term repercussions this type of flexible communication environment would provide in efficiently enabling PDO to cater to growing market demand.”

The integration of Cisco’s IPCC solution with HP’s Service Desk application has allowed more than 50 agents to deliver an advanced IT help desk and means that they can be distributed anywhere within Oman.

Samer Alkharrat, general manager Gulf region and Pakistan, Cisco Systems, said: “As a major player in the regional energy sector, PDO required a robust, scalable, flexible and secure communications network. Cisco’s IPCC solution has enabled PDO to elevate its communications network by creating a future-proof infrastructure that can take care of forward-looking requirements with ease.”

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