Cloud communication technology
Businesses use cloud technologies to elevate their customer experience while improving productivity and data accuracy. But the quest for better tools means they often end up with multiple cloud technologies and processes.
Software tools are far more valuable when they seamlessly integrate into a client’s existing technology stack.
Cloud communications technology promises lower development, reduced costs, streamlined sales cycles, unified environments, and new data-driven insights into customer behaviour.
It represents an opportunity to deliver more value to your clients, increase profitability, and improve customer experience.
With cloud technology making it easier for people to access data and establishing itself as an industry heavy weight championed by the likes of Amazon Web Services, Microsoft Azure, and Google Cloud Platform, the road ahead for cloud computing is exciting and bright.
The development of technologies within the space is what has made the cloud computing all the more interesting to users and terms like edge computing (smartphone data processing) and hybrid-cloud/multi-cloud platforms (infrastructure for rapid processing) are definitely worth knowing.
5G and the Internet of Things
We’ve said it before and we will say it again, the future is all about faster and smarter for optimal connectivity; enter 5G, which will reportedly be 10 times faster than current LTE networks.
With connectivity comes to the Internet of Things (IoT), and with the number of connected devices catapulting from 700 million to 3.2 billion by 2023, the commercial viability of how devices, software, smartphones, and tablets, connect depends on how quickly they can all communicate with one another.
However, beyond speed and efficiency, 5G will create opportunities for a plethora of new industries to thrive such as manufacturing and education.
Artificial intelligence and big data
One of my favourite sayings is, “The student becomes the master,” a phrase I find to resonate particularly true when it comes to artificial intelligence (AI) and its implications.
One of the industries that stands to benefit from machines thinking and acting intelligently is healthcare.
DNA sequencing, which is powered by AI, will be able to contribute to a healthier tomorrow through gene-therapies and hyper-personalised medication.
Additionally, the amount of data, often referred to as Big Data, exponentially generated by the world, is better streamlined through AI applications, which is why AI and Big Data can be viewed as two sides of the same coin.
Cybersecurity
Business are constantly facing new and often overpowering security threats, and regular cybersecurity solutions like antivirus software and firewalls are no longer cutting it.
The digital version of a lock and key, cybersecurity, is sure to take security to new heights.
From storing and protecting to authenticating data, these new measures will not only spell peace of mind but will transform how businesses operate, especially where financial and information transactions are involved.
Beyond information like credit card numbers or bank account details and personally identifiable information, intellectual property is often a target.
The effect is often damaging with significant economic, reputational, and regulatory repercussions.
Next-Generation Computing
This last one isn’t for everyone, and it is certainly not urgent, but in the future we will see the application of quantum phenomena such as superposition (the ability of a quantum system to be in multiple states at the same time until it is measured) and entanglement (devising correlations between observable physical properties of the systems) in computing.
In plain English, quantum computing will be able to monitor, analyse and act on data, which is beneficial to first-wave industries such as finance, logistics, and much more.
Ala Shakhshir, Partner Growth Manager at Infobip.
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