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Wed 6 Aug 2014 11:06 AM

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Over 14,000 Indian workers call UAE hotline in 2013

The bulk of complaints were related to contract violations, bad working conditions, harassment, non-payment of salary or unauthorised retention of passports

Over 14,000 Indian workers call UAE hotline in 2013
Indian labourers in Dubai

A special UAE hotline set up by the Indian government received over 14,000 calls last year from workers in distress and needing assistance, it was reported.

The 800 INDIA (800 46342) phone number was used by 14,600 Indian workers in the UAE last year, with the bulk of calls relating to “contract violations, bad working conditions, harassment at work, non-payment of salary, unauthorised retention of passport, and difficulties in obtaining release from employers,” Gulf News reported.

Set up in 2010 but the the Indian Workers Resource Centre (IWRC), the service offers free legal, psychological and financial counselling for Indian nationals in the UAE.

“If counselling or legal consultation is required, an appointment is given to the caller, with date and time, to personally meet and discuss the matter further. No professional counselling is given online,” the Indian consulate was quoted as saying.

“Most of the workers are not aware of the facilities available for them to redress their grievances, which is available to them through IWRC," he added.

Indians make up a large proportion of the UAE population, with 53 percent of residents in Dubai, the largest city, coming from India.

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