By Staff writer
Etihad and flydubai maintain a flexible policy when it comes to delay
Dubai's Emirates Airline has said it will not keep passengers on board a delayed flight for more than two hours, a company spokesperson has confirmed.
Recent heavy fog in the UAE caused substantial delays for some flights in and out of airports in Dubai and Abu Dhabi, with one flight to San Francisco stuck on the tarmac for 12 hours, meaning passengers were on the same flight for 28 hours in total.
Emirates, however, has insisted that two hours is the maximum time it will allow passengers to remain on board an aircraft as a result of a flight delay.
“Emirates operational guidelines with regard to the length of time passengers can remain on board in an aircraft due to a departure delay or major disruption is two hours,” an airline spokesperson told The National newspaper.
However, any decision to allow passengers to disembark the aircraft is “subject to airport authorities’ approval and the status of the facilities at that time”.
Etihad Airways told the newspaper that its policy would “remain flexible” and dependent on the specific circumstances, while flydubai said it aims to keep passengers time on the tarmac to a minimum, with a “welfare policy in place” in the event of delay.
FDB and Emirates are just as incompetent as Etihad when it comes to passenger comfort and care in such circumstances. I have personally experienced incidents with all 3 of them.