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1. Cathay Pacific was crowned the 'World's Best Airline' at the Skytrax World Airline Awards 2014. The airline has previously won the award three times (2003, 2005 and 2009) and this year become the first to win for the fourth time. The winners are determined by a customer survey that covers over 200 airlines, with customers ranking quality standards across more than 40 areas of airline front-line product and service. The survey operated over a 10-month period, and more than 100 nationalities of users from over 160 countries around the world participated in the survey.