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Thu 8 Mar 2018 01:54 PM

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Commercial dispute complaints fall by 35% in Dubai

Services account for 45.5% of complaints, followed by Electronics, Foodstuff and Shipping

Commercial dispute complaints fall by 35% in Dubai

Complaints relating to commercial disputes in Dubai dropped by 35 percent last year following improved efforts to protect the rights of businesses operating in the emirate.

The Commercial Compliance & Consumer Protection (CCCP) sector in the Department of Economic Development (DED) said it received 1,018 complaints about commercial disputes in 2017 against 1,555 complaints in 2016.

The Business Protection section is responsible for receiving complaints relating to disputes between traders inside and outside the UAE and resolving them amicably.

The section intervenes only when the complainant is a commercial entity registered within Dubai and the dispute is purely commercial.

The UAE accounted for 34.5 percent of the companies involved in commercial disputes in 2017, followed by India (16.5 percent), Saudi Arabia (9.8 percent), Egypt (2.7 percent) and Oman (2.6 percent).

Sector-wise, Services accounted for 45.5 percent of complaints, followed by Electronics (8.7 percent), Foodstuff (4.9 percent), and Shipping (4.7 percent).

Mohammed Ali Rashid Lootah, CEO of CCCP, said: "Non-compliance with the terms of the agreement was one of the most common complaints in 2017, accounting for 59.7 percent of total.

"Non-compliance with contract terms had a share of 20 percent, followed by commercial fraud (4.3 percent), after-sales service (2 percent), non-compliance with warranty terms (1.3 percent), and excess charge on service or product (0.2 percent).

Lootah stressed that CCCP is keen to resolve commercial complaints within a period not exceeding 10 days.

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