The Ruler approved the results of the third edition of the Star System Ratings, which was launched six years ago to assess government services
Government entities in the UAE must provide the world’s best service, according to Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai.
The announcement comes as Sheikh Mohammed approved the results of the third edition of the 'Star System Ratings', which was launched six years ago to assess government services.
Sheikh Mohammed said he won’t accept ‘excuses’ preventing the UAE from achieving its goal.
"We want government entities to provide the best services in the world. This is what we are looking for and we don’t accept any delays or hesitation or excuses that prevent us from achieving this goal," he said.
He added that the Star System Ratings, which assessed the services of 167 customer happiness centres, will “set a model for world governments to follow.”
It will also improve the quality of life in the UAE, as Dubai aims to become the world’s happiest city.
"The UAE provides ideas to achieve people’s happiness and improve life’s quality of the society, and to implement this ideas in reality. The achievements of government entities reflects the realistic picture of what is requested from them in order to make people happy. We want to cement this image in clerks and customers that our government work on achieving the inspirations of the society and provide outstanding services,” Sheikh Mohammed said.
He urged government entities to speed up work and streamline efforts to achieve better results in future editions of the rating system, which measures each department’s performance on the scale of two to seven stars.
During this edition, the number of centres that achiever 4-star ratings increased by 74%, while the number of 3-star ratings dropped 23% compared to 2015. Only seven customers happiness centres of four government entities achieved 5-star ratings.