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Mon 16 Sep 2019 01:59 PM

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Dubai says to reveal best, worst gov't entities for customer happiness

Dubai Crown Prince Sheikh Hamdan says results of Happiness Index to be announced in January

Dubai says to reveal best, worst gov't entities for customer happiness
Sheikh Hamdan bin Rashid Al Maktoum, Dubai Crown Prince.

The best and worst Dubai government entities in terms of customer happiness will be named early next year as the emirate seeks to improve services.

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince, has issued directives to announce the three best and worst local government entities on January 18, 2020, according to the results of the Happiness Index of Dubai Government.

He also directed authorities to announce the results of the Happiness Index of Dubai Government every year in January.

“We will announce the results of the Happiness Index every year to promote transparency, and monitor and improve the quality of services provided. All government entities should work to constantly raise the quality of their customer service," Sheikh Hamdan said.

He added: "I expect a lot from the teams working to deliver services. Their work will contribute significantly to enhancing Dubai’s competitiveness. Our objective is to set a high quality benchmark for government services. The results of the Happiness Index will be announced in January every year.”

The Happiness Index of the Dubai Government is a comprehensive measure of the service quality of government entities in Dubai.

"I will personally follow up on efforts to improve quality, ease of access and speed of services,” said Sheikh Hamdan.

The announcement follows the release of the UAE's top five and bottom government centres following a comprehensive evaluation on Saturday.

Management at the worst performing government centres in the UAE were immediately replaced while bosses at the best performing have been rewarded with bonuses.

Taking the best centre position was Fujairah's Federal Authority for Identity and Citizenship while Sharjah's Emirates Post received the worst centre ranking.

Service centres, ministries and entities, along with ministers, managers and services provided will undergo an annual evaluation, with transparent reporting of results.