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Thu 16 Apr 2020 08:46 AM

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Dubai Economy receives almost 800 complaints over price hikes in two weeks

If the complaint it found to be valid, the merchant is asked to go back to the original price or risk a penalty

Dubai Economy receives almost 800 complaints over price hikes in two weeks

The website - Price.ded.ae - received 71% (557) of the complaints, while its Dubai Consumer app received the other 39% (227).


The Dubai authority that monitors the local economy, including pricing, has received almost 800 complaints related to possible cases of price-gouging. 

The Commercial Compliance & Consumer Protection (CCCP), a sector within Dubai Economy, said it received 784 complaints relating to price increases within the first two weeks of launching an awareness campaign, and website that allows consumers to register complaints. 

The website - Price.ded.ae  - received 71% (557) of the complaints, while its Dubai Consumer app received the other 39% (227).

Ahmed Al Zaabi, director of the Consumer Protection in Dubai Economy, said the CCCP team verifies the accuracy of all complaints by looking at all available evidence and comparing existing bills with previous ones.

"The team may also resort to field and electronic inspection of the merchant's price list and other methods," he said.

"If the complaint it found to be valid, the merchant is asked to go back to the original price or risk a penalty for not co-operating.”

He commended consumers for alerting the authority on malpractices.

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