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Sat 25 Apr 2020 04:19 PM

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Dubai Economy receives 11,655 consumer complaints in Q1 2020

Electronics and e-commerce received the most complaints, according to government figures

Dubai Economy receives 11,655 consumer complaints in Q1 2020

Mohammed Ali Rashed Lootah, CEO of CCCP.

Dubai Economy’s commercial compliance and consumer protection (CCCP) sector received 11,655 consumer complaints in the first three months of 2020, largely concerning electronics and e-commerce.

In a statement, Dubai Economy said that the number of complaints was 40 percent higher than the previous year.

Of the complaints, 34 percent were about services electronics, compared to 12 percent for e-commerce and 10 percent for car rentals.

Other complaints concerned clothes and accessories (7 percent), furniture (5 percent), freight (4 percent), textiles and personal items (4 percent), car workshops (3 percent), interior decorations (2 percent) and hair salons (1 percent).

Emiratis accounted for 25 percent of the consumer complaints received, followed by Indians (14 percent), Egyptians (12 percent) Saudis (9 percent) and Jordanians (5 percent).

“We see that the nature of complaints is changing according to market variables. Complaints relating to refunds accounts for 22 percent of the total in the first quarter,” said Mohammed Ali Rashed Lootah, CEO of CCCP. “21 percent were about non-compliance with the terms of agreement, 15 percent were about defective products, while commercial fraud and added fees on products and services accounted for 11 percent.”

Once Dubai Economy receives complaints, it communicates with the involved parties, examines documents and works towards a solution.

Consumers can submit complaints through the Dubai Consumer app available on the Apple, Google, and Huawei stores, on the Consumererrights.ae website, or by calling 600 54 5555. Complaints about price increases should be submitted on the Price.ded.ae portal.

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