Contact centre agents and compliance manager positions are being actively sought amid the Covid-19 pandemic
Contact centre agents and compliance managers are currently the top five most applied for jobs in the UAE, according to online professional network LinkedIn.
According to LinkedIn, contract centre agents are being particularly sought after by the software and IT services sector, as well as in retail and finance.
Skills being sought after include customer satisfaction, teamwork and customer experience.
The second most sought after job, compliance managers, are applying for jobs in the transportation and logistics sector, finance and consumer goods.
Skills need for the position include team management, customer satisfaction and customer relationship management.
The other most applied for jobs include partnerships manager, customer service executive and head of operations.
“Over the last two months, there has been an increase in demand from applicants for roles in industries such as software and IT services, transportation and logistics, as well as consumer goods,” said Arda Atalay, head of MENA private sector at Linkedin Talent Solutions.
“As a result of the pandemic and changing consumer needs, new opportunities are emerging for job seekers in these industries,” Atalay added. “With several people continuing to see their employment circumstances change, it’s likely we’ll see more people applying for these roles.”