By Staff writer
Giant shopping centre without power for nearly two hours; management apologise for inconvenience
Dubai Mall, one of the world's biggest shopping centres, was plunged into darkness on Monday evening after experiencing a power cut for nearly two hours.
According to photos posted on social media, hundreds of shoppers were forced to wander the mall in the dark. Lights went out and escalators stopped working at about 7.15pm local time.
At just before 9.15pm, Dubai Media, which initially announced the power outage, said the power had been restored.
The Dubai Mall issued a statement saying it regretted the inconvenience caused to shoppers and thanking them for their patience.
Dubai Electricity and Water Authority said the outage was caused by a problem with a cable at Dubai Mall Metro Station.
One Twitter user said earlier that shoppers were using the flashlight on their phones to navigate around the mall.
Another said: "Power still out, almost an hour now. No announcements from security or management. Very poor."For all the latest retail news from the UAE and Gulf countries, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page, which is updated daily.
I find that the article fails to praise one of the most important qualities of Dubai: its security. In any other part of the world, such an outage would have triggered the devastation of the mall and of the shops by mobs taking advantage of the situation. We would have seen shoppers injured and sales staff crying on TV.
I guess none of the Dubai Mall's visitors felt truly unsafe yesterday. Maybe a little lost, but certainly not threatened in any way.
Some may regret the lack of security announcement, however, it's better to be really safe than having a speaker saying you're safe while you're not ;-)
I <3 dxb!
ha ha what an active imagination. I was in Bluewater mall just outside London when the power failed. No fuss, the 1,000s of people inside just grumbled and headed for the exits, or waited around for service to resume. Venezuela or Haiti perhaps but most places in Europe when the lights go out it doesn't turn into an episode of walking dead.