By Staff Writer
Regulator sets out new rules for telecos Ooredoo and Vodafone
Qatar’s Communications Regulatory Authority will set new rules for telecom service providers Ooredoo and Vodafone in a bid to reduce complaints over spam and unwanted premium services from mobile phone customers.
The move comes after customers in Qatar complained of being charged for services that they did not request or consent to.
“Most of the consumer complaints we receive are related to premium services, consumer’s inability to unsubscribe, spam and scam, among others. Through these two draft Codes, CRA intends to empower consumers in Qatar to have full control of the services and messages they want to receive,” said Amel Salem Al-Hanawi, Consumer Affairs Department Manager.
Al-Hanawi said the new codes will oblige providers to confirm that customers have agreed to a service before charging them.
He said the drafts will be finalised in the coming months once the companies have been consulted.