Customers in Abu Dhabi will have the choice of a new premium service, for a small fee, or a self-serve option
ADNOC Distribution, the UAE-based fuels and convenience retailer, has announced a new plan to provide customers with a greater choice of services when purchasing fuel.
From mid-April, customers at service stations in Abu Dhabi will have the choice of a new premium service, for a small fee, or a self-serve option.
The premium and self-serve options will then be rolled out to other stations in the UAE throughout 2018, the company said in a statement.
In addition, a new service called MyStation is being piloted, which provides customers with the choice of having LPG cylinders or fuel delivered to their home or vehicle.
Saeed Al Rashdi, acting CEO at ADNOC Distribution, said: “Delivering more choice, service and convenience to customers is at the heart of ADNOC Distribution’s transformation into a more performance driven and customer-centric company. With premium and self-serve options at service stations and, over time, a delivery option called MyStation, our fuel customers in the UAE will soon have more choice than ever before.
"This is a major step-change in how we serve our customers. To support a smooth roll out of the new services, we are increasing staffing levels at stations with premium and self-serve options, launching an extensive education campaign and waiving the premium service fee for an initial period while customers familiarize themselves with the new options.”
John Carey, deputy CEO at ADNOC Distribution, added: “At a time when our customers are increasingly living busy lives with less time to fuel and shop we are delivering them greater choice, service and convenience. From mid-April customers at 40 stations in Abu Dhabi can choose the service which best suits their needs – either a premium service or self-serve.”
Details of the premium fuel service fee are being finalised in consultation with customers and will be released in the coming weeks. Elderly customers and people of determination will be exempt from any premium-service charges.