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Mon 8 Jun 2020 08:01 AM

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Dubai Duty Free resumes limited operations at DXB's Terminal 3

A new concierge service has been introduced in Concourse B-West to help customers with their purchases

Dubai Duty Free resumes limited operations at DXB's Terminal 3

Dubai Duty Free said it will open its retail operation in DXB's Terminal 2 this week.

Dubai Duty Free has resumed it operations at Dubai International airport (DXB) with a partial re-opening of its retail area in Concourse B – West in Terminal 3. 

The world's largest airport retailer - in terms of revenue - closed its operations on March 25 following the UAE government decision to suspend passenger flights due to the outbreak of Covid-19.

Dubai Duty Free said it will open its retail operation in DXB's Terminal 2 this week. 

”We were very pleased to receive the approval from the government authorities to open our shops in Concourse B-West and we are happy to be back and serving our customers once more," said Colm McLoughlin, Dubai Duty Free’s executive vice chairman & CEO.

"We have been planning the re-opening since mid-April and have put in place an extensive range of sanitisation and re-zoning measures that will ensure the safety of our customers and our staff.

“We expect to open our retail operation in Terminal 2 later this week, so that is more good news for passengers flying on non-Emirates flights,” he added.

Dubai Duty Free said extra preventative measures are in place for the safety of staff and passengers, including directional floor markings and way finding, a one shopper one trolley policy, the installation of plexiglass at the point of sale, cash and product sanitisation equipment.

Customers are also encouraged to use contactless payments, where possible.

Concierge service

A new concierge service has been introduced in Concourse B-West to help customers with their purchases. The customer can order products from the concierge counter, the goods will be picked by Dubai Duty Free staff and delivered to the customer for payment.

Dubai Duty Free has also re-introduced its 'Click & Collect' service, allowing customers to order online 48 hours before travelling, with the goods available for pick up on departure.

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