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Sun 26 Jul 2020 05:31 PM

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Kibsons cancels orders after warehouse incident

Forklift truck struck a main cooling pipe in the early hours of Sunday morning

Kibsons cancels orders after warehouse incident

Based in Dubai Fruit and Vegetable Market, the 130,000 square foot head office and cold storage warehouse, was opened in November last year.


Online fruit, vegetable, dairy and meat delivery firm Kibsons has revealed that deliveries will be suspended for the rest of the week after an incident at the company’s warehouse.

It was revealed that a forklift truck hit a main cooling pipe in the early hours of Sunday morning, causing the immediate evacuation of the warehouse.

A statement from the company said: “Thankfully no one was hurt, however, this incident has caused significant damage to Kibsons warehouse and all stock, with the team currently unable to access the warehouse until the premises are safe, resulting in the suspension of home delivery service for the rest of the week.”

Based in Dubai Fruit and Vegetable Market, the 130,000 square foot head office and cold storage warehouse, was opened in November last year.

All customers have been updated by email and client orders have been refunded.

The statement added: “Kibsons remains committed to providing the freshest quality and the highest standard for food and safety, as well as ensuring the overall safety and wellbeing of all employees and the team is working diligently to assess the extent of the damage to enable them to recover from this unfortunate situation at the very earliest.”

View this post on Instagram

There has been an unfortunate incident at the Kibsons warehouse this morning. Thankfully no one was hurt. However, this incident has caused a significant damage to our entire warehouse stock and we are deeply saddened to inform that we are forced to suspend our home deliveries for today and the upcoming days until we are able to procure fresh stocks. In order to satisfy our commitment to fresh quality and the highest standard for food and safety, our team is working diligently to assess the extent of the damage so we can plan to recover from this unfortunate situation at the very earliest. We have never cancelled deliveries in the past however, on this occasion we are helpless and will not be able to fulfil any orders today. All pending orders will be fully and immediately refunded. We sincerely apologise for the inconvenience caused and will notify all our customers as soon as our operations are back, hopefully soon. We hope that you can give us your continued support and we thank you for your understanding during this unprecedented situation at Kibsons.

A post shared by KIBSONS INTERNATIONAL LLC (@kibsons) on

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