By Matthew Southwell
Reuters has brought the business process management (BPM) module of its Tibco middleware solution to the Middle East as it seeks to help the region’s enterprises better coordinate their business processes.
Reuters has brought the business process management (BPM) module of its Tibco middleware solution to the Middle East as it seeks to help the region’s enterprises better coordinate their business processes. Designed to help organisations streamline repeatable business processes, the module is essentially an integrated workflow engine that eliminates human error and improves efficiency. Although the module can be integrated with non-Tibco systems through extensive customisation and development work, it is primarily intended to work with existing Tibco installations. As such, Reuters will be targeting its installed base within the Middle East and focusing, initially, on the financial sector.According to Maarten Boekhold, a senior consultant with Reuters Consulting in the Middle East, the financial industry is littered with instances of human and business process integration where the deployment of the BPM module could help streamline operations. For example, during a typical FX trade the settlement process will move through a number of banking systems and human actions — from the front end application where the trade is entered to back end systems where human validation takes place and then onto the payment process. “BPM greatly simplifies the insertion of humans into the whole process, which is very important in the acceptation handling process. It gives you measurement over the different steps in your processes and you can run reports for a specific workflow and identify how long specific actions take,” says Boekhold.