By Rob Corder
Royal Jordanian Airlines has turned to technology to speed up cargo handling, reduce errors and allow online tracking of freight.
Royal Jordanian Airlines has installed an automatic data entry solution at Queen Alia International Airport’s Air Freight Terminal. The solution is designed to speed up cargo handling, reduce errors and allow online tracking of freight via Internet.
Symbol Technologies was chosen to provide the turnkey solution of wireless data entry terminals and barcoding systems that allows the airline to provide its customers, clients and agents with on-the-spot bookings and instant online status reports on cargo movements through every point of the freight transport process
“Cargo is a key part of our business and our new systems give us a competitive edge over other airlines in the region. Implementing this state of the art wireless data entry and online control system from Symbol Technologies allows the Air Freight Terminal to provide a new level of services and punctuality, putting it on par with the standards expected of international facilities today,” said Mohamad Murtada, assistant vice-president, Royal Jordanian Cargo.
GCEsoft, Symbol Technologies’ Jordanian business partner, designed and engineered the solution in co-operation with the Royal Jordanian Information Technology Department. It comprises of Symbol’s Spectrum 24 access points, Symbol laser radio terminals emulating TN3270 and vehicle radio computers, Symbol LS 3200ER extended range hand-held scanners and mainframe computer access software to connect to Royal Jordanian’s in-house Computerised Cargo Services, or CHARMS.
The challenge that the Royal Jordanian cargo faced was the imprecision at the airfreight terminal from the receipt of a shipment to its dispatch to its final location. Data was manually captured onto checklists from the list of cargo received, which could lead to a combination of human errors and delays. The rapid deployment of barcode and wireless technology allowed Royal Jordanian Airlines to cost-effectively and quickly implement technology systems that brought it up to speed in meeting internationally expected standards.
“In the past the manual processes were satisfactory, but as the airline has grown it was proving to be a hindrance with the rapidly increasing volume of business that the Air Freight Terminal was handling,” said Yousef Barghouti, general manager, GCEsoft. “The manual process was very time consuming and prone to human error. Barcode and wireless technology allows the airline to effortlessly track items, and manage its processes via online systems, providing the speed and accuracy that only a computerised system can provide.”
The Symbol Technologies solution is just the start of a major automation drive for the airline. “This wireless installation is a key building block in Royal Jordanian’s e-Cargo project, which enables our customer to trace their shipments worldwide over the Internet via the Cargo Website at http://cargo.rja.com.jo," explained Jamal Saudi, director of information technology at the airline. "Wireless communications will have a major impacts on the new planned services such as Wireless Check-in, Baggage Reconciliation and Aircraft Handling at Queen Alia International Airport,” he added.