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Sun 5 Jun 2005 04:00 AM

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Sahm pays the price for services dispute

Sahm’s telecoms arm has been taken over by Dubai Internet City (DIC) Telecom, following claims that Sahm was providing an unauthorised service to Emaar residents.

Sahm’s telecoms arm has been taken over by Dubai Internet City (DIC) Telecom, following claims that Sahm was providing an unauthorised service to Emaar residents.

Sahm, which was established to provide IT services to the Emaar group of companies, has been providing tenants within Emaar’s residential developments with telephony and internet packages. Sahm customers were last month sent an e-mail informing them that these services were being transferred to DIC Telecom, starting June 1.

DIC Telecom said it will provide internet protocol (IP)-based voice, internet and video services to Emaar residents. DIC Telecom will take over Sahm’s existing premises and keep the same contact details as before.

“Residents in Emaar’s properties can look forward to better services, improved quality of service and forward-thinking packages and services,” DIC claimed in a statement about the deal. However, the statement went on to claim that “Emaar have built some of the most advanced, high-speed internet access technologies into their premises, enabling residents there to enjoy voice, television as well as high-speed internet access in a manner that’s unrivalled by other providers,” leaving it unclear what improvements Emaar residents can expect from the change in provider.

According to IT Weekly’s sister title, Arabian Business, the takeover follows a dispute between Sahm and the UAE’s telecoms regulator. “We have been working with Sahm since we came into being [last year] because they have been providing unauthorised services,” Mohamed Al Ghanim, Telecoms Regulatory Authority (TRA) director general, said. “[DIC] has been operating under the Dubai law and Sahm has not, so.. [DIC] took it over.”

Sahm was unavailable for comment as IT Weekly went to press, but later issued a statement confirming the transfer.

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