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Wed 28 Sep 2016 02:13 PM

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Samsung Gulf begins Note7 exchanges after device 'explosions'

Retailer says customers in the UAE can swap their Galaxy Note7 device until Dec 31 after battery fault

Samsung Gulf begins Note7 exchanges after device 'explosions'

Samsung Gulf Electronics on Wednesday announced the start of the Samsung Galaxy Note7 Exchange Programme in the UAE, where customers can swap their smartphones after issues with the device battery.

The retailer said in a statement customers can exchange their existing device for a new Galaxy Note7 until December 31.

The start of the Galaxy Note7 Exchange Programme follows Samsung’s decision on September 2 to immediately stop sales and shipments of the Galaxy Note7, after an investigation revealed an issue related to an isolated battery cell.

Users began posting photos on social media claiming faulty batteries caused some of the handheld devices to explode.

Since initiating the global replacement programme, around 60 percent of customers in the US, Korea and Europe have participated in the Galaxy Note7 exchange programme.

"Samsung has worked hard to ensure the highest quality manufacturing and quality assurance processes are in place. Based on a thorough inspection, Samsung is fully confident that the battery issue has been completely resolved in the replacement Galaxy Note7 devices that will be available to customers in the UAE from today," the statement said.

It added that although there have been only a small number of reported incidents, customer safety is Samsung’s "absolute priority".

Samsung has also issued new software to all Galaxy Note7 devices in the Gulf region that limits the battery charge to 60 percent. This software was rolled out to existing customers’ devices on September 25. By actively limiting the ability of the device to charge to full capacity, Samsung aims to reinforce the message to customers that they should immediately replace their existing device with a new Galaxy Note7. 

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