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Sun 11 Sep 2016 10:07 AM

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Samsung Gulf offers Note7 exchanges after device 'explosions'

Retailer announces availability of its exchange program for Galaxy Note7 owners in the UAE after battery fault

Samsung Gulf offers Note7 exchanges after device 'explosions'

Samsung Gulf Electronics has announced the availability of its exchange program for Galaxy Note7 owners in the UAE, following the recent announcement regarding isolated battery cell issue of the device.

Samsung officially halted the sales of its recent smartphone and recalled millions of units after users began posting photos on social media claiming faulty batteries caused some of the handheld devices to explode.

Samsung Gulf Electronics said in a statement that while there has "been only a small number of reported incidents", it is taking great care to provide customers with the support they need through the Galaxy Note7 exchange program.

“Samsung is taking a proactive approach to address customer needs around the Galaxy Note7,” said Ismail Yoon, president of Samsung Gulf Electronics.

“We are encouraging customers to replace their Galaxy Note7 by taking advantage of our product replacement program. The safety and satisfaction of our customers is Samsung’s top priority.”

For customers who have the Galaxy Note7 device, Samsung in the UAE will voluntarily exchange their current device to a new Galaxy Note7 over the coming weeks until December 31.

The statement said that until the new Galaxy Note7 stock arrives, a loan device will be provided as an option.

Galaxy Note7 owners are advised to call Samsung Customer Service at on 800-Samsung (800-7267864) for any questions or concerns.

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