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Tue 8 Apr 2008 12:24 PM

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Samsung opens first customer service centre in KSA

Samsung today opened its Customer Service Plaza to support customers in Saudi Arabia

Samsung has opened its first customer service centre to cater to customers in Saudi Arabia today.

The Customer Service Plaza, located on Khurais Street in Riyadh, is intended to provide a one-stop shop for servicing and repairs of the full range of Samsung Consumer Electronics.

The company will kick off its expanded customer service offering with a Free Service Campaign, that will offer free servicing for Samsung Consumer Electronics customers across Saudi Arabia from 12th to 16th April.

GC Cho, general manager of Samsung Electronics Saudi Arabia said: "The opening of the new customer service plaza is part of the company's bid to foster closer ties with its Saudi consumers.

"Samsung products are as much of a ‘lifestyle' choice as a ‘technology' one. When our customers purchase a Samsung product, be it a fridge, mobile phone, notebook or television, we want them to feel sure that they're investing not only in a beautifully styled product, with superior technology, but also a fully-focused customer service programme to support them with help and advice should they need it," he added.

Alongside walk-in customer services, the company will also host a customer service hotline, and the company plans to include more CRM features into its Customer Service Plaza website in May.

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ibrahim al-jallal 11 years ago

i have a samsung printer SCX-4216F that needs a service and could not find a place in eastern province , saudi arabia (Dammam and Khobar)

Adnan 9 years ago

Same here and their helpline.. seesm everyone is on vacation.. two weeks !!!

Mang Recto 9 years ago

I have the same problem in my samsung clp 300 printer. and i visit their customer service center here in riyadh for repair. supringsingly they DO NOT REPAIR SAMSUNG PRINTERS!!!!! WHY???

Ernie Perez 8 years ago

I have a problem with the installation of the SPLIT A/C 1.5T AS10FO SAMSUNG that we bought at Carre Four Ryadh, Exit 8. The SAMSUNG Technicians went to the house and suddenly left unnoticed without installing the A/C. Several calls in the mobiles were made but not replying ... has been 2 weeks since the purchased.... until we decided to return the unit at the Carre Four Samsung Sales Center..
Wake Up Samsung Technicians - take care with your customers !!!

Joey 8 years ago

I have a problem in my samsung galaxy s2 i cannot hear the voice that im calling, ive already move to the factory reset and still same problem, i went to the other service in my town but they advised to change the microphone. please help!


Saeed 7 years ago

I have Samsung split AC bought 2 months before, its is not working, Electronics store checked the AC and told that AC compressor is not working. Please ask your technician to contact me 0594824914


john paul oracion 7 years ago

can i ask you can repair about software of my galaxy note because almost 5 months i used only i m here in hofuf the problem is i cannot open my cellphone i open but said encountered an issue din ako to kies they can connect how it works and i will charge they cannot charge..im verry dissapoint i used only 5 months now its useless please help me. how can i send my item to your service centre hoping for your promt.reply

Binny Jacob 7 years ago

The Samsung Galaxy Tab 7" which gone wrong by "No sound" just after using 1 week gave for repairs in Yanbu - Jarir Bookstore on 6th September, 2012, (Order No. 3086463) is not repaired yet... Its being more than one and a half months its being with them..

Could you please help me to get it back rectified as I became a most unfortunate / disappointed customer of Samsung...

Expecting your prompt action and reply.

syed rihan 7 years ago

my mobile samsung galaxy y s5360 is the locked too many patten attempts .pls help me

Khazi 7 years ago

Hi Jacob,
Iam also victim as you are I have no clue what to do thou I use most of the Samsung appliance, problem is service. There should be something like consumer protection act. Like and me there are tons of people who are suffering with Samsung service thou there are Terms and Conditions applies but no one cares. Lets hope one day when but will improve the quality of service.