By Sara Anabtawi
Civil aviation authority says all airlines will be penalised for delays and cancellations
Domestic and foreign airlines in Saudi Arabia will be made to pay fines for delays, reported Arabic daily Al-Eqtisadiah, quoting an official spokesman for the Gulf state's General Authority for Civil Aviation (GACA).
“Consumers will be compensated for the delay of their flights. The airlines will have to pay the compensation money decided by GACA to the consumer within a month. If they fail to do so within the specified time, they will have to pay the consumer SAR1,500 (US$399.9) for each single day after that,” said Khaled Al-Khaibari.
He added that GACA’s consumer protection department receives around four to six complaints every day from consumers for delays and loss of baggage, among other issues.
“At present, we have more than a thousand complaints under consideration,” he said.
GACA is planning to set up a website to receive complaints about airlines, Al-Khaibari said.
He added that passengers should be provided with free accommodation and meals in the event of delays or cancellations.
It's really good move to such (AIR INDIA)flight operators always being delay or cancelled.