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Thu 30 Nov 2006 08:00 PM

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Sharjah invests in in-house training

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Sharjah International Airport has ramped up its internal training activities this year in response to rapid changes in the aviation business. The airport’s training section has held 92 internal sessions and delivered training to 771 individual participants in 2006.

“We have increased the number of courses and workshops over the next year to encourage growth and expect participation of more than 800 participants and trainees,” said Dhiab Mohammad Bani Yaas, head of the training section at Sharjah Airport Authority.

“There has been development in the training department with the formation of a qualified team of trainers, including a female UAE trainer. Also, there has been an advancement of training programs into an integrated and comprehensive structure covering various sections in marketing and ground services, accounting, purchasing and customer service.”

The decision to boost the airport’s training capabilities was taken in 2002. The scope of training was extended beyond the airport’s ground staff to encompass all employees.

Courses now focus on departmental challenges as well as keeping employees informed of ongoing developments in the aviation industry.

The airport’s in-house trainers hold masters degrees and certificates from universities specializing in training. Employees are also sent outside on IATA training courses.

Equipping Emiratis to handle high level jobs in the airport is an important part of the training section’s activities. 50 Emiratis have graduated from courses this year.

“It is the duty of the training section to working on the education of the new employee,” said Dhiab.

“That’s why the training of nationals is for three months to ensure their familiarisation with airport departments and see their skills and ability to handle the work in different environments. Speaking the English language is a must throughout the training period so that all new recruits know the language used in the field of aviation and communicate proficiently while working.”

For next year’s program, the airport is particularly keen on courses that emphasise service and how to deal with the public. Programs with names such as ‘Dealing with the public’, ‘Management skills’, and ‘Behaviour of administrators and supervisors’ will feature prominently on next year’s agenda.

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