By Staff writer
The University of Sharjah has deployed an Avaya-based IP telephony network and phones for its students and faculty staff.
The university said it had decided to upgrade its existing communication infrastructure, which was also supplied by Avaya, in an attempt to reduce its communications overheads as well as to provide it with greater mobility.
Avaya said the university previously used an Avaya system based on TDM technology but has now migrated to handle TDM and IP.
“One of the primary reasons that the University of Sharjah is opting for IP telephony is the mobility that it delivers,” Dr Mostepha Belmihoub, IT director at the University of Sharjah, commented.
“The advanced connectivity and mobility services offered, such as Avaya software phones installed on laptops, have the functionality of an office phone wherever they are in the university wired and wireless network,” he said.
“Also the existing system has been upgraded so that voice and fax messaging can be accessible through e-mail. IP telephony delivers on that promise of mobility while making our communications network more secure and less costly and easier to operate,” he added.
As well as mobility, the introduction of IP telephony gave the network “the edge to grow within the university based on requirements and curriculums and the need to expand,” commented Avaya Middle East’s channel and marketing director Roger El-Tawil.
The Avaya IP technology is being rolled out across the university’s 13 colleges, enabling access for more than 3,200 students and faculty staff.
The university has also installed a new contact centre, also powered by Avaya, which will handle enquiries about the university’s courses from potential students as well as facilitate communication between existing students and their families.
“The UAE’s education sector is witnessing explosive growth,” commented Avaya Middle East & North Africa managing director Nidal Abou Ltaif.
“The University of Sharjah, which has already embraced initiatives like e-learning is taking advantage of the mobility and cost-saving benefits of IP telephony and a customer contact centre to solidify growth into its next ten years of operation,” he continued.