By Anil Bhoyrul
The national carrier is set to become a high flyer with improvements in its in-flight services.
SriLankan Airlines, which takes great pride in its global reputation for warm and friendly service, is providing more enhancements for the benefit of passengers, ranging from expanded menus to toys for children and more entertainment options.
Nigel O'Shea, Head of Service Delivery, said: "We at SriLankan Airlines are constantly searching for more and better ways to provide a truly delightful travelling experience to our passengers. Improvements have been made on flights to each of our destinations"
Among the changes are completely revamped menus on all South Indian sectors. Even spicy pickles and traditional Indian ‘after-mints' of sweet cumin seeds have been provided. Passengers to Trichy and Trivandrum will find the cold snacks have been replaced with hot items. Ice cream, another favourite in India, is now served on Subcontinent flights and will shortly be introduced on Middle Eastern and European sectors.
Jehan Karunaratne, Manager Inflight Service Support, said: "Improvements are tailored to meet customer preferences on each route. This includes careful evaluation of customer feedback and tests with focus groups of passengers before making changes."
Four types of giveaway packs for children are now carried on board, with different packs for 8-12 years, 5-8 years, 2-5 years, and even a baby pack for infants. All of the packs include toys, activity books, and a SriLankan Airlines branded backpack.
Business Class passengers on flights to any destination can now savour a range of additional items such as cold canapés, hot savouries and crudités (vegetable dips), as well as the usual savouries with the bar service. Complimentary toilet kits provided for overnight passengers in Business Class now include a range of brand name items.
Passengers on late night flights who prefer to rest rather than wait for the main meal to be served, may request a light meal that has been introduced specifically for rapid serving.
Passengers to and from Tokyo are provided snacks of ‘Onigiri' (triangle shaped rice cakes with a variety of fillings inside), and also cup noodles (vegetarian and seafood). SriLankan's Beijing service has a number of enhancements ranging from expanded Chinese meals to a glass of Chinese beer, and two Chinese movies to watch.
SriLankan has in recent years won such prestigious titles as World's Best Airline in a survey of Economy Class passengers, World's Friendliest Cabin Staff, first runner-up for World's Best Cabin Staff, and Best Overall Inflight Entertainment (small fleet).
SriLankan's all-Airbus fleet contains luxurious seats with ample pitch and width. All seats are equipped with the latest in in-flight entertainment with 18-channel seat-back television, 22-channel audio and 16 video games, with Business Class having a choice of videos as well. With the launch of services to Jeddah in Saudi Arabia this month, SriLankan's network will have 51 international destinations in 28 countries.