By Angela Prasad
The UAE Federal eGovernment Steering committee has approved the eGovernment Service Enablement Policy.
This is the first of a series of policies and standards to be developed under the “Policies, Standards and Procedures Project.”
Dr. Mohammad Emir Mavani, Federal e-Government programme director at MoFI, says the move facilitates and streamlines the initiation of new services by various ministries and departments.
“Service initiation is the most critical and important step in the lifecycle of enablement of any government eService, ministries have to identify and specify the service they propose to offer through e-channel and think through its benefits and delivery mechanisms for users. If a proper process is followed at the initiation stage, the implementation and roll-out of the service becomes easy and the resulting service is successful in terms of its high quality and usefulness to community, “ he explains.
Dr. Mavani says eGovernment initiatives involve detailed planning, specification and implementation.“Due to this, the UAE Federal Government has recognised the need to set standards and policies for critical areas to attain consistency and maximum efficiency in eGovernment project implementations. The importance of standards and policies gets further underlined by the fact that many of these projects may involve more than one ministries, various external or non-governmental or business organisations, citizens, government employees and general public.”
A consistent interface for all the entities involved could only be achieved if standards are developed and implemented. There are about 80 different policies and standards to be developed covering 15 areas.