Expert insight: How to manage downtime

Most organisations have experienced at least two episodes of unplanned and costly downtime over the past three years
By Lubna Hamdan
Sun 22 Apr 2018 12:46 PM

Besides being costly, unplanned business downtime has negative repercussions on profitability, growth and productivity.

According to a survey by Vanson Bourne, organisations have experienced at least two episodes of unplanned and costly downtime over the past three years, with key impacts including the inability to deliver services to customers (46 percent) and losing production time on a critical asset (37 percent). Here are several ways of dealing with it, according to Dubai-based IT firm Geeks.

1. Invest in predictive technologies: More and more businesses are investing in predictive IT support technologies to help improve productivity and minimise losses due to outages and missed opportunities. So become a hands-on leader and take preventative measures, as the unplanned side of downtime is what makes prevention even more important.

2. Use automated IT support: It allows companies to have their entire IT infrastructure connected and constantly monitored by a team of technicians, guaranteeing 100 percent business continuity. It predicts problems, identifies threats and implements solutions before problems occur.

3. Ensure visibility and control over resources: This includes your IT assets, which are one of the main reasons behind frequent and unplanned outages and failures, while hardware (46 percent) and software (40 percent) failures and malfunctions are the most commonly reported causes of unplanned downtime.

4. Make zero downtime a number one priority: It is already one of the top priorities for 72 percent of organisations, as new technologies are helping increase awareness around the problem.

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Last Updated: Sun 22 Apr 2018 01:02 PM GST

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