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Sat 22 May 2004 04:00 AM

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STME boosts VERITAS’ support offering

Storage integrator STME has been appointed as an official Middle East Technical Support Partner for VERITAS software. The elevated partner status builds on a seven-year relationship between the two companies.

Storage integrator STME has been appointed as an official Middle East Technical Support Partner for VERITAS software. The elevated partner status builds on a seven-year relationship between the two companies and allows STME to provide front line technical support for its VERITAS customers in the Middle East.

Under the terms of the deal, STME’s regional customers using VERITAS software will be able to use the integrator as a single point of contact for all their support and services needs. Previously, support and service provision would have been delivered from more than one party — often a real bugbear among customers. STME is keen to point out the benefits customers can reap from its technical support expertise and hopes to extend its market share across the region and deepen customer loyalty as a result.

“STME’s own market research has revealed that support services heavily influence the decision-making process for Middle East businesses deploying storage software,” commented Trevor Hutson, president and chief operating officer at STME. “Given that fact, we’re investing considerably in our partnership with VERITAS. Providing regional customers with peace-of-mind that their critical business information is not only protected, but supported around-the-clock, is a goal shared by STME and VERITAS.”

“STME’s advice and superior service to customers has done a lot to build demand for VERITAS solutions in the Middle East,” said Sam Tayan, regional manager at VERITAS Middle East. “Support has become a vital differentiating factor in the region’s storage software market, and we’re delighted that partners such as STME are further investing in their knowledge base and level of expertise, as it’s our customers who ultimately benefit from these efforts.”

STME customers using VERITAS software include major names such as Vodafone Egypt, Mobilecom and Saudi-based Al Bank Al Saudi Al Fransi (BSF). For clients of this calibre, there are significant advantages in receiving support and services from one single point of contact. Commonly known among customers as having ‘one throat to choke’ this model of support and services delivery gives customers peace of mind in case they should encounter problems. It also helps deepen the relationship between the customer and integrator.

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