UAE consumers show a preference for human interaction in customer support, with at least 68 per cent favouring people over AI systems, the report said
customer experience
Latest in customer experience
Aramex
Aramex expands Sprinklr partnership for AI-powered customer experience globally
The two are partnering to revolutionise digital customer experience for Aramex customers across more than 65 countries
AI in customer experience
Saudi-backed AI startup Lucidya secures $1.3mn grant to boost customer experience tech expansion
The funding will help Lucidya strengthen its market position and support Saudi Vision 2030’s digital transformation goals
customer behaviour
The future of grocery and retail: Why 2025 is a pivotal year
By combining cutting-edge technology, deep consumer insights, and strong partnerships, organisations are building the future of retail one step at a time
Apparel Group
Apparel Group and Mobily join forces to elevate customer loyalty experience in Saudi Arabia
The collaboration will allow Mobily customers to redeem their Neqaty Points for a variety of products at select Apparel Group brands
customer experience
UAE ranks top globally for shopping satisfaction, report finds
While the demand for digital features is driving shopper satisfaction in the UAE, the report suggests that there is still room for improvement
customer experience
UAE, Saudi Arabia visa-free travel to the UK: Everything you need to know
Last year, the UK welcomed nearly 800,000 visitors from the Gulf region and these numbers are expected to rise in the coming years
Amazon
UAE Amazon customers fall victim to ‘brushing’ scam, receiving unordered packages
A brushing scam in the UAE occurs when third-party sellers send unordered packagers to the receiver’s default address
customer experience
Dubai’s Sun & Sand Sports announces major expansion plan in Malaysia, Singapore
The upcoming Sun & Sand Sports stores will run operations over the course of the next 36 months, GMG said in an emailed statement
City Makers
Dubai Model Centre to drive UAE to global top in government development
In its 10th year, Dubai Model Centre is currently supporting improvement projects in more than 70 services across 31 government entities each year
brick and mortar business
Phygital experiences, sustainability and resilient supply chains will define UAE retail in 2023
The hybrid retail environment will combine the strengths of online and offline shopping
Abu Dhabi
Abu Dhabi Customs reduces clearance process from 13 to two steps
The service, which was previously available only from inside the country, can now be availed from outside through the TAMM platform
Blue MENA
DEWA digital arm partners with Blue MENA to offer custom-tailored solutions to companies
The partnership will offer cutting-edge technologies, business re-engineering processes and best practices that will make transition to digital solutions simple and easy
brand loyalty
Driving loyalty with elevated customer experiences
We should recognise that consumers now have access to a wide variety of products and services, as well as new perspectives on their interactions and brand experiences
Amazon
Shopify in silent online battle with Amazon’s Buy with Prime
The e-commerce platform is warning merchants against Amazon’s service, stating potential threats of fraudulent activities
communications
Overcoming the barriers to customer engagement
Close to 50 percent of large organisations will have failed to unify engagement channels in 2022, resulting in a disjointed and siloed customer experience that lacks context
business funding
MoEngage raises $77mn in Series E funding after doubling its growth and global headcount
The insights-led customer engagement platform has more than 65 customers in the region, including Mashreq Bank, Damac, Landmark Group, Azadea, and Swvl