The General Directorate of Civil Defence (DCD) in Dubai has teamed up with Avaya and ConnectIt on a new digital transformation project to enhance fire response times.
The project will allow DCD to upgrade its response and fire prevention capabilities to avoid allocating time and resources unnecessarily to false alarms, a statement said.
It added that the project highlights the importance of collaboration between government and the private sector to provide value-added services to citizens.
Ali Hassan Al Mutawa, assistant director-general of the Dubai Civil Defence for Prevention and Protection, said: "With people’s safety being our top priority, we strive to stay abreast of the industry’s latest technology innovations to deliver exceptional and efficient services.
"Our collaboration with Avaya will enable us to improve our responsiveness to fire alarms and thus enhance citizens’ satisfaction and happiness.”
Sheikha Na’amah Al Qassimi, general manager, Dubai & Northern Emirates at Avaya, added: "Avaya is proud to provide state-of-the-art unified communications and contact centre solutions to government agencies across the UAE, allowing them to boost their public safety capabilities."
The project follows a number of recent collaborations between Dubai Civil Defence and Avaya. In 2017, the two entities launched a drone-based service using Avaya video solutions to respond more effectively in emergency situations such as fire incidents and traffic accidents.
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