Dubai Paperless Strategy phase 1 set for end-2018 completion

CEO of Smart Dubai Government Establishment hails paperless progress made by six government entities
Dubai Paperless Strategy phase 1 set for end-2018 completion
Smart Dubai Government Establishment CEO Wesam Lootah.
By Sam Bridge
Mon 05 Nov 2018 02:15 PM

The CEO of Smart Dubai Government Establishment (SDG) has revealed that phase one of the Dubai Paperless Strategy is set to be completed by the end of 2018.

The Roads and Transport Authority (RTA), Dubai Police, Dubai Electricity and Water Authority (DEWA), Department of Economic Development, Department of Tourism and Commerce Marketing, and the Dubai Land Department have all taken part in phase one.

The completion of the first phase will include a full scan of all paperwork across the six Government entities on three levels - internal documents between departments of a single entity; paperwork issued at customer service departments; and paperwork brought in by customers.

Eliminating paper transactions will remove over one billion pieces of paper used in the Dubai Government every year, saving 130,000 trees in the process, said CEO Wesam Lootah.

He added that it will additionally be saving customers more than 40 hours a year that would otherwise have been spent on paper transactions.

The Dubai Now application, which will host all of the fully-digitised government services once the Dubai Paperless Strategy is completely implemented by 2021, has been downloaded 817,614 times, processing 5,706,771 transactions worth AED2.9 billion.

Lootah said: "What sets smart cities apart is their ability to meet the needs of their citizens anywhere and at any time without having to visit the Government service centres. This is achieved by fully embracing and humanising advanced technologies.”

The Dubai Now platform offers services under 11 categories - security and justice, transportation, payments and bills, visas and residency, motor vehicles, health, business and employment, education, housing, Islam, and miscellaneous.

It allows customers to pay traffic fines, pay DEWA, Etisalat or du fees; top up Salik or Nol cards; locate the nearest vehicle registration centre; and many other tasks.

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