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Wed 20 Mar 2019 03:17 PM

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How Etihad Airways plans to revolutionise the airport experience

Abu Dhabi airline to demonstrate newly developed voice activated self-service kiosk, bag drop and boarding gate facility next week

How Etihad Airways plans to revolutionise the airport experience
Using cloud technology, artificial intelligence (AI), computer vision and natural human interfacing, Etihad Airways and Elenium aim to show how they will change the way consumers travel.

Etihad Airways and Elenium, a provider of automation technology solutions, have announced plans to revolutionise the airport check-in experience.

The companies will demonstrate how a newly developed voice activated self-service kiosk, bag drop and boarding gate facility will improve the travel experience at the Passenger Terminal Expo in London next week.

Using cloud technology, artificial intelligence (AI), computer vision and natural human interfacing, Etihad Airways and Elenium aim to show how they will change the way consumers travel.

Under the new technology, passengers check-in to their flight and register their biometric data on their mobile device before arriving at the airport, reducing queues at the airport.

Using AI, new baggage-drop terminals will scan and memorise each suitcase placed on the belt and assign it to the guest reservation, removing the need for tagged luggage.

Using biometrics, passengers are identified and offered a personalised duty-free shopping experience through a voice interactive display.

Portable customer service kiosks will be available throughout the terminal to assist with airport information while passengers will board their flight by walking through boarding channels which will automatically validate them without the need for a printed boarding pass.

Mike Papamichael, VP Technology and Innovation, Etihad Airways said: “The technological vision and strategy is to make the guest journey a frictionless and digitally enabled experience across all channels and touch points at the airport. Etihad’s relationship with Elenium builds on this vision and along with our micro services strategy, allows us to co-create and develop innovative self-service and biometric solutions for greater flexibility and a seamless guest experience.”

Etihad Airways said it will also white label the Elenium Voyager App which features booking management, passenger check-in, passport validation, timatic auto check, facial biometric enrolment, payment wallet, itinerary management and companion functions.

Aaron Hornlimann, Elenium Automation’s CEO, said: “Together with Etihad, we have imagined how artificial intelligence and cloud computing can be used to reinvent the passenger experience by using voice recognition and biometrics. Our vision is for passengers to simply walk through the airport unencumbered by the legacy of kiosk touch screens and the need to scan a boarding pass.”

Etihad Airways said it will install the new self-service transfer kiosks in phases at the new Midfield Terminal in Abu Dhabi.

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