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Tue 28 May 2019 11:10 AM

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Huawei devices remain under warranty from UAE telco Du

Du will continue to provide security updates and after sales services

Huawei devices remain under warranty from UAE telco Du
US President Donald Trump declared a national emergency to bar US companies from using foreign telecoms equipment deemed a security risk.

UAE telecoms provider Du will continue to honour the warranties of Huawei devices despite a US ban over security concerns, the company said in a statement on Tuesday.

“From our side, all customers who purchased Huawei devices from Duare still under warranty,” Du said in a statement sent to Arabian Business. “Additionally, they can visit the Huawei Service center for any handset support issues or queries.”

The statement added that “according to Huawei, the company will continue to provide security updates and after sales services to all existing Huawei and Honor and tablet customers. This covers those that have been sold and those that are still in stock globally.”

Etisalat could not be immediately be reached for comment on whether they will adopt a similar policy.

Earlier this month, US President Donald Trump declared a national emergency to bar US companies from using foreign telecoms equipment deemed a security risk. The move prompted a number of firms to step back from dealings with Huawei, including Google, whose Android operating system powers most of the world's smartphones.

In response, Huawei said it “has made substantial contributions to the development and growth of Android around the world.”

“As one of Android’s key global partners, we have worked closely with their open-source platform to develop an ecosystem that has benefitted both users and the industry,” the company said. “We will continue to build a safe and sustainable software ecosystem, in order to provide the best experience for all users globally.”

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