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Thu 12 Sep 2019 10:01 AM

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Etihad Airways upgrades guest booking with revamped website

Etihad Airways' redesigned website is available in 16 languages

Etihad Airways upgrades guest booking with revamped website
The revamped website, which was redesigned from scratch, is available in 16 languages. Etihad said the new website is responsive across any device - a smartphone, tablet or desktop - allowing guests to access information quickly and easily.

Etihad Airways has re-launched etihad.com, which it says will make it easier for guests to plan their trip, search for information, and manage their booking. 

The revamped website, which was redesigned from scratch, is available in 16 languages. Etihad said the new website is responsive across any device - a smartphone, tablet or desktop - allowing guests to access information quickly and easily.

Newly integrated technology allows passengers to access flight tickets booked through all channels - this was previously only available to those that booked directly through Etihad.

“Enhancing the guest experience is at the heart of what we do. Knowing travellers increasingly turn to digital channels to manage their journey, we completely redesigned our website to provide a superior digital experience," said Frank Meyer, chief digital officer, Etihad Aviation Group.

"Last year, we deployed customised offers to allow our guests to choose more personalised travel options online before their flight. The digital ecosystem is changing and we are looking to the future,” he added.

More updates

Etihad is planning to roll out more enhancements in the coming months, including a new booking engine to provide a consistent end-to-end user journey which is mobile responsive and features a more user-friendly payment system.

Guests looking to travel will be able to pay with cash, Etihad Guest Miles, or a combination of cash plus miles, the airline added. 

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