DEWA's futuristic programmes include the Manarati Smart Pole Initiative, which features innovative applications including charging electric vehicle
Dubai Electricity and Water Authority (DEWA) will demonstrate its AI products and disruptive technologies at Gitex Technology Week 2019.
DEWA, through its participation at Dubai’s biggest tech event from October 6 to 10, will highlight its smart programmes to "make customers happier", said Marwan bin Haidar, executive vice president of innovation and the future at DEWA.
The utility firm’s futuristic programmes include the Manarati Smart Pole Initiative, which features innovative applications including charging electric vehicles and smart environmental sensors; Smart Response service, which includes several features such as early self-diagnosis of electricity and water interruptions; Rammas, DEWA’s virtual employee that answers customer queries, both in Arabic and English; and DEWA WhatsApp.
DEWA is the first government organisation in the UAE to obtain a verified WhatsApp business account.
Rammas can continuously learn and understand customers’ needs based on their enquiries, and analyse them based on available data and information to best respond to and streamline transactions.
DEWA’s participation at Gitex is part of its efforts to contribute to transforming Dubai into a global centre for disruptive technologies and to keep pace with the Fourth Industrial Revolution.
Some of the utility company’s other initiatives include contributing to achieving national strategies, including the UAE Centennial 2071, the National Artificial Intelligence Strategy 2031, the UAE Strategy for the Fourth Industrial Revolution, the Dubai Plan 2021 and the Dubai Paperless Strategy – which aims to build an integrated paperless government framework by 2021.