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Thu 24 Sep 2009 10:17 AM

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Three UAE consumer arbitration courts by year end

Consumer courts will protect consumers from commercial exploitation or fraud - official.

The UAE Ministry of Economy will launch three consumer arbitration courts before the year end, in a bid to strengthen consumer rights in the country, it was reported on Thursday.

The ministry has sent letters to the authorities in Abu Dhabi, Dubai and Ras Al Khaimah asking them to set up the courts, which will function independently from the federal courts, director general Mohammed Ahmed Al Shehi told UAE daily Emarat Alyoum.

The courts would protect consumers from commercial exploitation or fraud by any company or institution in the country, he said.

The Ministry of Economy first unveiled plans to set up a court of arbitration to protect consumers in April this year.

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Sandjockey 10 years ago we've been on the end of the a fraudulent "consumer complaint" that lasted more than one year and cost us in excess of AED 15,000 to defend. We won in the end but to prove it we had to waste a large amount of time and money! SJ

MB 10 years ago

The initiative taken by The UAE Ministry of Economy is the right first step but it is not the magic wand to solve all issue in any free market- economy such as ours: Arbitration and mediation courts presuppose a set of foundations prior to their proper implementation. These two tools of market control should not be a panascea for an overwhelmed court system either. It would have been wiser to protect the market from bid rigging, trust mergers and misleading claims on the economy... Hence we need to set up at least the first two pillars for any Mediation and/or Arbitration 1- Healthy competitive markets, free of any sided manipulation 2- Reliable Consumer protection institutions based on fair deals in the market place. Once these two pillars are in place, then we could refer most if not all consumer abuses and small claims to the Mediation/Arbitration courts. Humbly, this initiative is to be saluted but it should not be used only as an exhaust to the slow and redundant court system. We stand by hoping for a a wholesome solution to the problem at hand