A 'mistakenly' introduced sale of British Airways flghts by travel agencies began on June 11 and 12
Thousands of passengers have had their return flights to Dubai cancelled by British Airways (BA), in what the airline claims are ‘mistakenly’ low sale prices placed by online travel agencies.
The sale, which began on June 11 and 12, offered fares at around £220 ($290/AED1,063) for return tickets to Dubai.
The prices, however, are relatively the same as current price tickets. The lowest fare on a BA return flight from London to Dubai in mid-July, for example, is priced at £238.
A spokesperson for BA told Arabian Business the airline is fully refunding ticket prices for tickets that were booked, adding that it is in touch with the agencies to find out how the incorrect fares were introduced.
“We’ve contacted the small number of travel agents who were able to access the incorrect fare for the short period it was available to advise them and apologise,” the person said.
BA’s refunds, however, are expected to take weeks to materialise since they were made online through agents.
Global media reported that passengers who had booked to fly imminently were allowed to travel on the tickets, while those with longer distances had their bookings cancelled.
The aviation law in the UK permits firms to cancel purchases if a pricing error has been made.