RTA trialled the system at two events, handling 12,000 customers, with a drop in waiting times for taxi users and an increase in customer satisfaction ratings
Dubai’s Roads and Transport Authority (RTA) will introduce a new smart technology system that will help manage the supply and demand of taxis at large-scale events, such as exhibitions and conferences.
The Smart Time Management System (STMS) will allow the RTA to receive real-time data on the number of visitors and deploy the appropriate number of taxis. It also enables passengers to be sent information on the number of available vehicles, along with the expected waiting times at the 500-plus events held in Dubai each year.
The system was developed and tested for seven days at two events held at the Dubai World Trade Centre, the RTA said. About 12,000 customers benefited from the system at both events, at a rate of 1,700 clients per day. The results of both trials showed a drop in waiting times for taxi users and an increase in customer satisfaction ratings.
“The RTA is seeking to deliver services that exceed customers’ expectations and make them happier,” said Mattar Al Tayer, director-general and chairman of the board of executive directors of the RTA.
“The RTA is keen to continue improving customer services and reduce the waiting time, in line with the world’s top practices," he added.
The new technology was unveiled at a briefing by Ahmed Bahrozyan, CEO of Public Transport Agency, and Mohammed Nabhan, Director of Transport Activities Monitoring.