The agreement will ease the process of returns by allowing customers to send back e-commerce shipments through new service centers
Dubai-based logistics firm Aramex has partnered with Saudi-based Al-Dawaa Medical Services Co. (DMSCO), owner of Al-Dawaa Pharmacies, in order to expand its operations in the kingdom.
The first phase of the partnership will see Aramex launch service centers in 20 branches of Al-Dawaa Pharmacies across Saudi Arabia, while the second phase will see it expand to hundreds of branches within the company’s pharmaceutical network.
In addition, the agreement will ease the process of returns by allowing customers to send back e-commerce shipments through the new service centers.
Hussam Baraqouni, CEO of Aramex GCC, Levant, Turkey, Central Asia and Indian Sub-Continent, said Saudi is a key market for the firm.
“Over the past few years, we have successfully ingrained ourselves within the community and forged meaningful partnerships by providing reliable services. Today’s agreement is uniquely positioned… to develop the domestic e-commerce sector in line with the Saudi government’s plans to strengthen its contribution to the national economy,” he said.
“Increasing Aramex’s accessibility across the Saudi market is a top priority for us as we look forward to developing and delivering innovative solutions that can enhance our customer service experience,” he added.
Mohammad bin Saad Al Faraj, Executive Manager at DMSCO, said, “The Kingdom is witnessing tremendous growth in the e-commerce sphere and we believe that our collaboration with Aramex will empower its development. By leveraging our network, the logistics sector is set to strengthen its contribution to the country’s economic development and growing e-commerce sector.”
Aramex boasts over 3,100 employees across 121 branches, making it a leading express, mail delivery and logistics services provider to the Saudi market, with the total area covered by its facilities in kingdom totaling approximately 67,000 square meters.