Emirates has invested in a fleet of new high tech buses for airside operations to provide passengers with more comfortable transfers when they arrive, depart or transit at Dubai international Airport.
The new dedicated buses will ferry Emirates’ passengers between the terminals and its aircraft at remote stands.
Ten of these new buses are already in service while 30 more will be delivered by January, with the entire fleet to comprise 128 buses by 2020, the airline said in a statement.
Adel Al Redha, Emirates’ executive vice president and chief operations officer said: “In line with our Fly Better brand promise, Emirates has taken the decision to invest in our own customised buses to transport customers airside at our Dubai airport hub.
"Together with our latest transport management system, these new buses will enable us to provide our valued customers with a more comfortable ride and smoother connections.”
Emirates said it is the first airline in the world to introduce airside buses that have equal standing and seating capacity.
The new fleet of buses also have convenient ramp access and fold-up seats to make travel more comfortable for customers who use wheelchairs or are travelling with baby strollers.
Other customised features include ambient lighting, an intercom facility to contact the driver, microphones for announcements, and flight information systems inside the buses which display the latest information to customers.
The bus fleet will be managed from a control room by Emirates’ airport services team together with its ground handling partner, dnata.
Replacing manual processes, airside passenger bus deployment and driver assignments are now handled via an advanced resource planning software.
Emirates said this improves deployment efficacy and ultimately enhances the customer experience with reduced waiting times, and more efficient routings at one of the world’s busiest airports.
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